How platform fees, tokens, and receipts work in recovery iQ.
Each new matter can incur a platform fee of $50.00. The fee is triggered when you open a new matter.
View public pricing for the current rate schedule.
Firms will purchase prepaid tokens (account credit). Each new matter consumes one token at the applicable per-file rate. You can also pay per matter by card when that option is enabled.
Sign in to see your firm's token balance when available.
When a token is used or a matter is paid by card, recovery iQ will generate a receipt attached to that matter so your firm can record the expense as a client disbursement or firm cost.
Receipts include the matter file number, fee amount, and GST (Alberta). Download links appear on each matter's billing strip.
All users in your firm can view billing information, fees on matters they can access, and firm token balance.
The billing owner on a matter is used for statements and attribution. Delegates and assistants still see fee status on matters they can open. Update your firm's billing contact on User settings after sign-in.
For billing questions, contact your firm administrator or recovery iQ support. In-app notifications will alert you when fees are created, balances are low, or receipts are ready.